Who we are
clicked.cloud is run by Project Click, a UK business. We are not VAT registered, so our prices have no VAT added. Contact us at support@help.clicked.cloud.
Who can buy
Anyone, in any country, can buy. Prices are in GBP and you need a billing address. You must be 18 or over, or buying for a business.
Your details must be true
Give us your real name, address, phone and email, and keep them up to date in your dashboard. Domains are registered with these details, and a registry can suspend a domain whose details are false. If you check out without signing in, we email you a link first: we set nothing up, and register no domain, until you click it. If it isn't clicked within 7 days, we cancel the order and refund it in full. Company numbers must be in Companies House format.
What you get
- Hosting for the number of sites on your plan, with SSL and daily backups.
- Domains registered in your name for one year at a time.
- Mailboxes included with your plan, and any you add.
- Access for your AI agent over SSH, our CLI and our MCP server, using keys and tokens you control.
Paying
- Card only, paid upfront, monthly or annually. Domains are always yearly.
- We send a reminder before an annual renewal, and a regular reminder on monthly plans, with the price and how to cancel.
- If a payment fails we tell you and retry. If it hasn't been paid after 7 days, we pause your sites until it is. We don't delete anything for a failed payment.
Cancelling
You can cancel any time, in one click, from your dashboard. Refunds: 60-day money-back on your first hosting plan (Launch, Grow, Studio or WordPress), counted from your first payment. Renewals: cancel within 14 days of a renewal for a refund of that renewal. Anything else you buy, like a mailbox add-on or another plan: cancel within 14 days of its first payment for a refund. Domains are never refunded — they're registered in your name and stay yours. Mailbox add-ons and cloud servers aren't covered by the 60 days. See cancellation and refunds for how it works.
Your content and your agent
You are responsible for what you host and for what your agent does with the access you give it, and for anyone else you let use your account. Keep your keys and tokens private, and revoke any you no longer use. Our acceptable use policy applies to every site, and so does our hosting partner's, 20i's acceptable use policy (opens in a new tab). Where ours is stricter, ours wins. If your site lets other people post, you are responsible for meeting the Online Safety Act's duties for it.
Suspension
For serious breaches (child abuse material, terrorism, phishing, malware or spam) we suspend first and tell you after, unless the law or the police ask us not to tell you. For other breaches we tell you first and give you time to fix it. Suspension stops the harm; it doesn't delete your files. See the acceptable use policy for how fast we act and how to appeal.
Costs you cause, and your indemnity
- If our hosting partner charges us to clean up after a breach of these terms by your account, for example getting a mail server off a spam blacklist, we pass that charge on to you at cost.
- If someone makes a claim against us because of your content or your breach of these terms, you cover our reasonable losses and costs from it. If you are a consumer, this applies only as far as it is fair under consumer law.
The law and the police
We co-operate with the police and regulators. Where the law allows or requires it, we may share your details and what you host with them, without telling you first.
Our responsibilities
We run your hosting with reasonable care and skill and fix problems we cause. Our hosting runs on a UK platform from our hosting partner, named in our privacy policy. Nothing in these terms limits your rights under UK consumer law.
Limits on our liability
- Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't let us limit.
- If you buy as a business: we aren't liable for lost profits, revenue, data or goodwill, or for indirect losses, and our total liability in any 12 months is capped at what you paid us in those 12 months.
- If you are a consumer: we are responsible for losses you suffer that were a foreseeable result of us breaking these terms or not using reasonable care and skill. Your rights under consumer law are not affected.
Free previews
- Free previews on clickedpreview.uk are public: anyone with the link can see them. They last 7 days, then everything is deleted.
- You need a verified email to make one. Every preview is linked to that email and to the address it was uploaded from.
- Uploading means you accept our acceptable use policy. Anyone can report a preview, and a reported preview goes offline at once while we check it. A preview reported as child abuse material is never shown again.
- We keep a reported preview, and the details of who made it, for a year, and report illegal content as the law requires. See our privacy policy.
- Think a preview was taken down by mistake? Upload it again, or write to abuse@help.clicked.cloud with “Appeal” in the subject.
Affiliate programme (Share & earn)
- Every customer gets a share link in their dashboard. When someone who has never bought from us before becomes a customer through your link, they are your referral for as long as they stay a customer. Who referred a customer is fixed at their first paid order (one that costs more than £0) and never changes. Until then, if they use more than one share link, the last one counts.
- Your share code works as a discount code too. A new customer who types it at checkout gets 50% off the first payment of the domains and email inboxes in that order (never hosting, and not on domains already sold to them at cost), unless our welcome offer, or a discount we've given their account, applies to the order, in which case they get that instead. Either way, using the code makes them your referral, under the same rules.
- You earn account credit on what your referrals pay for hosting plans and mailboxes, including ones they add later: 15% while you have 0 to 4, 20% while you have 5 to 19, 25% from 20 paying referrals. The rate is the one that applies on the day they pay. Domains, managed services and anything given free don't earn credit.
- Credit is never paid out as cash and can't be transferred or sold. It is used automatically on your own clicked.cloud bills, and it isn't refundable.
- Credit for each payment is held until that payment can no longer be refunded (60 days on a first hosting plan, 14 days otherwise). If the payment is refunded or disputed, the credit is cancelled, or taken back if it was already added. If you no longer have enough credit, the difference comes off your future referral credit. We never charge you for it.
- Referring yourself doesn't count, including through another account, a family member at the same address or someone using your card. We check for shared emails, cards, addresses and internet connections, and we may hold, refuse or reverse referrals that look like this or like other abuse, such as spam or misleading adverts. Using your link in a way that breaks our acceptable use policy can end your part in the programme.
- We can change or end the programme. We'll email you at least 30 days before a change that reduces what you earn, and credit you've already earned stays yours to use.
Account credit and top-ups
- You can top up your account credit by card, from £10 to £1,000 at a time. Credit is used automatically on your next bills before your card is charged.
- An unused top-up can be refunded to the card that paid it within 14 days: ask us in a support ticket. Once any credit has been used after that top-up, it can't be refunded. This doesn't affect a refund you're owed for a plan you cancel: the part of that bill paid from credit goes back to your credit.
Changes
If we change these terms, we'll email you at least 30 days before the change affects you. If you don't like the change, you can cancel.