Cancel in one click
Sign in, open Billing in your dashboard and press Cancel next to the plan, domain or mailbox. Before you confirm, we show you exactly what you'll get back and when it ends. No phone call, no form, no “are you sure” maze.
Refunds
60-day money-back on your first hosting plan (Launch, Grow, Studio or WordPress), counted from your first payment. Renewals: cancel within 14 days of a renewal for a refund of that renewal. Anything else you buy, like a mailbox add-on or another plan: cancel within 14 days of its first payment for a refund. Domains are never refunded — they're registered in your name and stay yours. Mailbox add-ons and cloud servers aren't covered by the 60 days.
- Your first hosting plan (Launch, Grow, Studio or WordPress): cancel within 60 days of your first payment and we refund what you paid for that plan in full, monthly or annual.
- Renewals: cancel within 14 days of a renewal payment, monthly or annual, and we refund that renewal. The subscription ends straight away.
- Anything else you buy, like a mailbox add-on or another plan: cancel within 14 days of its first payment and we refund it. It ends straight away.
- Outside those windows, cancelling stops the next renewal. You keep the service until the end of the period you paid for, and there's no refund for the time left.
Domains are never refunded
Once we've registered or renewed a domain for you, it's yours, and we've paid the registry for it. So a refund is your payment minus the domain's price.
Reminders before you pay
- Annual plans and domains: an email 30 days and again 7 days before renewal, with the price and a link to cancel.
- Monthly plans: a reminder every six months of what you're paying and how to cancel.
The reminder timings follow the new UK subscription rules. We'll adjust them if the final regulations say otherwise.
Questions
Email support@help.clicked.cloud. A person will reply.