Legal

Acceptable use

Draft, pending solicitor review. This is what we intend to agree with you, written plainly. It may change before launch.

Last updated 8 November 2026

This policy applies to every site, mailbox, domain, free preview and account on clicked.cloud and clickedpreview.uk. It is part of our terms. Our servers are run by our hosting partner, 20i, and their acceptable use policy (opens in a new tab) applies to you too. Where this policy is stricter, this policy wins.

Your agent counts as you

Anything done with your account, keys or tokens, by you, your staff or your AI agent, counts as done by you. Anyone you let use your hosting must follow this policy too, and you are responsible if they don't.

Never allowed

We remove it at once and may close your account.

  • Child sexual abuse material, or anything that sexualises children. We report it to the National Crime Agency, the Internet Watch Foundation or the police, and we close the account.
  • Terrorist content, or content that encourages or helps violence.
  • Phishing, scams and fraud: pages that pretend to be a bank, company, government body or person; fake shops; investment and crypto scams; fake documents.
  • Malware: viruses, ransomware, spyware, keyloggers, exploit kits, botnet control panels, and anything that attacks other computers.
  • Spam: bulk email people didn't ask for, sent from our mailboxes or advertising a site we host. Also open mail relays.
  • Adult content: pornography or sexually explicit material, escort or adult-service listings, and links to them.
  • Hate and harassment: content that attacks people for their race, religion, sex, sexual orientation, gender identity, disability or age; threats; doxxing; intimate images shared without consent.
  • Anything else illegal in the UK, including selling drugs, weapons or stolen data, and defamation.
  • Attacking, scanning or overloading our servers or anyone else's.

Not allowed without our written agreement

  • Copyright or trade mark infringement: copied sites, pirated software, films, music or fonts.
  • Proxies, VPN endpoints, anonymisers or “unblocker” sites.
  • Torrents, peer-to-peer, or file-sharing and file-download sites.
  • Using your space to store files for other websites, or as an off-site backup or cloud drive (no Nextcloud or OwnCloud-style apps).
  • Game servers, chat (IRC) servers, crypto mining, or programs that run in the background all the time.
  • Web crawlers, scrapers or bulk link checkers.
  • Reselling your space, or giving free websites or sub-sites to other people.
  • Scheduled jobs set up anywhere other than our control panel.

Fair use of shared servers

Plans are shared. A site that uses a large share of a server's processing power, or that serves over 250 GB a month of downloads (video, audio or files), may be slowed or paused so others aren't affected. We'll talk to you about a bigger plan first, unless it's hurting other customers right now.

Free previews

Free previews follow the same rules, plus the preview limits in our preview docs: no forms, password fields, outside scripts or server code. Every preview is linked to the email that made it. A reported preview goes offline at once.

If your site lets other people post

If your site takes comments, forum posts or uploads, you are the one running that service. That includes meeting the Online Safety Act's duties for it.

Report abuse

Email abuse@help.clicked.cloud or use our report form. For a free preview, use the Report abuse link in its banner. Tell us the web address and what is wrong. Please don't send us copies of child abuse material: the address is enough.

How fast we act once we know:

  • Child sexual abuse material: immediately.
  • Terrorist content: the same day.
  • Phishing, malware and spam: within 24 hours, often much faster.
  • Copyright and trade marks: we tell the customer, who has 2 working days to remove it or reply. Flagrant piracy comes down at once.
  • Everything else: within 24 hours of a report we can act on.

What happens if you break this policy

  • We may pause the affected site, mailbox, domain or preview straight away, or remove the content, then tell you why and what to fix.
  • Serious or repeated breaches end your account, with no refund for the period that broke the rules.
  • If our hosting partner charges us for cleaning up after you, for example getting a mail server off a blacklist, we pass that cost on to you.
  • We co-operate with the police and regulators, and we may share your details with them where the law allows.
  • Think we got it wrong? Reply to our email, or write to abuse@help.clicked.cloud with “Appeal” in the subject. We look at it again, fresh, within 5 working days.